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Received an utterly useless reply from Canadian immigration which proves they did not even read my email to them

POSTED BELOW
Good day [name],

Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).

According to your nationality and the type of application you are submitting, the Find out if you need to give biometrics tool on our website will help you determine if you need to provide your photo and your fingerprints (biometrics).

If you are presently in Canada and you are being asked to give your biometrics, you will need to leave Canada and provide them to one of the facilities outside Canada.

For more information about biometrics, please consult our website.

We hope the information provided is helpful in assisting you with your enquiry.

We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:


Download application forms and guides
Change of address
Check your application status
Help Centre - To find answers, you may consult the different sections or type keywords related to your question.

Sincerely,

Samir, Agent 4071
Immigration, Refugees and Citizenship Canada
https://www.canada.ca/en/services/immigration-citizenship.html


Note The information provided may change without notice. If there is conflicting information between the text in the email and the Immigration and Refugee Protection Act, the Citizenship Act or their regulations, the Act and/or Regulations prevail. This email was sent to you in the language of your choice. The information on the IRCC website is available in both official languages. The masculine form may have been used for convenience.

From: [email]
Sent: 14/02/2019 5:07:11 PM
To: Question-DoNotReply-NePasRepondre@cic.gc.ca
Subject: In Canada Case Specific Enquiry - Permanent Residence (applied online) - Express Entry

PROTECTED B

Applicant Information
Name of applicant: [name]
Email address: []
DOB of applicant: []
Country of birth: United States of America
Client ID number:
File number: []
Telephone number:
Mobile number: []
Type of application: Permanent Residence (applied online) - Express Entry

Enquirer Information
Name of enquirer: []
Relationship to applicant: Applicant
Email address: []
Telephone number:
Mobile number: []
Consultant ICCRC number:

Enquiry:
Biometric collection [] I called ASC/USCIS and they indicated that usually appointments are made by the services that need them, not applicants.

They do not have a method for applicants to request appointments and are unsure if they can do walk-ins (ever).

My closest center is: Philadelphia, PA - Application Support Center Office Address: USCIS Application Support Center, 10300 Drummond Road, Suite 100, Philadelphia, PA 19154 They are open 8-4 eastern time M-F Is there any way that you know of to schedule me an appointment? I plan to go as soon as i can to the physical location to ask about walk-in / appointment but as I am caring for my disabled sister that may not be for a while and there is no available phone number online (beyond the USCIS main number who i did speak with) and so was hopeful you know for sure if they do walk ins on certain days/times or have a way to request an appointment.

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